Civil Service Title: Inspector (Consumer & Worker Protection)
Title Code No: 33997
Office Title: Intake Specialist	Number of Positions: 1
Division/Work Unit: Office of Labor Policy and Standards
Work location: 42 Broadway, New York, NY	Hours/Shift: 9:00 AM – 5:00 PM
Salary: $42,507.00 / $48,883.00* * minimum with two years of continuous city service

 Job Description

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 59,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.

The Office of Labor Policy and Standards (“OLPS”), which provides workers in New York City a voice in City government, is responsible for enforcing the city’s municipal labor laws such as the Earned Safe and Sick Time Act, the Grocery Worker Retention Act, and the Fair Workweek Laws, including recently-passed “just cause” legislation that protects fast food workers against unlawful termination. OLPS conducts outreach and public education efforts to vulnerable workers, and research and data analysis to recommend efforts to achieve workplace equity for women, communities of color, immigrants, refugees, and other vulnerable workers. The Division of Paid Care within OLPS also assists workers with submitting complaints regarding federal, state, and local labor and employment law violations and helps OLPS coordinate with other government agencies, worker advocacy groups, as well as community, labor, and employment organizations.

OLPS is seeking an Intake Specialist to receive and respond to inquiries from members of the public about the laws OLPS enforces, screen employee complaints, and maintain records of intakes received.

This position reports to a Supervising Investigator and key responsibilities include:

• Maintaining strong familiarity with OLPS’ published legal interpretation guidance and referral information;
• Responding to inquiries from members of the public by telephone and email;
• Initial screening of complaints received, identifying complaints that may fall within OLPS’ jurisdiction, and making appropriate referrals for workplace issues outside of OLPS’ jurisdiction;
• Data entry in the OLPS case management database to track intakes received; recording information necessary to open an investigation or court navigation matter;
• Review of Consent Orders to input compliance terms in DCWP’s adjudications database; recording proof of payments made by employers to employees in compliance with the terms of Consent Orders;
• Performing research to support investigations using public sources, law enforcement databases, and other investigative tools; and
• Providing support to other OLPS programs as needed.

Minimum Qualification Requirements

1. A four-year high school diploma or its educational equivalent and two years of full-time, satisfactory experience conducting investigations or inspections for a commercial, industrial, governmental or law enforcement employer; or
2. A baccalaureate degree from an accredited college; or
3. A satisfactory combination of education and/or experience which is equivalent to “1” above. College education may be substituted for the required experience on the basis of 60 semester credits for each year of required experience. However, all candidates must have a four-year high diploma or its educational equivalent.

License Requirement

Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.

PLEASE NOTE: New York City residency is required within 90 days of appointment. However, City employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Preferred Skills

• Experience in a government agency, law office, or other comparable legal setting.
• Experience with worker protection laws and/or a commitment to protecting the rights of workers.
• Experience using a variety of computer programs including but not limited to Microsoft Word, Excel & Outlook and the ability to learn new systems quickly.
• Experience using a case management database.
• Strong organizational skills and detail-oriented.
• Strong oral and written communication skills.
• Ability to work well with others in a fast-paced office environment.
• Fluency in Spanish.

To Apply

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer Affairs” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.

A RESUME AND COVER LETTER ARE REQUIRED.

PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.

NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

*Appointments are subject to Office of Management and Budget (OMB) approval.

*55-a Candidates: NYC Department of Consumer Affairs is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.

**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCA qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

*Drug Screening: A drug screening may be required prior to being appointed.

As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.

We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to ReasonableAccommodationRequests@dca.nyc.gov.