Social Security is looking for a Reader Assistant

Reader Assistant
Social Security is looking for a highly motivated individual with exceptional customer service and communication skill and is able to provide assistance to blind or visually-impaired employee.

Job Details
Salary: GS-05 $40,749.00
Number of hires: 1

Completion of a full 4-year course of study in any field leading to a bachelor’s degree or a combination of post-high school education and 1 year of specialized experience.


One year of specialized experience that demonstrates all or most of the following:

1) skill in reading;

2) ability to communicate orally;

3) ability to locate information; and

4) ability to interpret guidelines.

Skill in reading and ability to communicate orally are mandatory and will be determined by an interview.

Full Job Description
You will provide reading and clerical services for employees who interact with beneficiaries about their rights under the Social Security laws, gather facts and evidence to establish eligibility for benefits, make critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology, access and update information about claims. highly motivated individual with exceptional customer service/communication skills in a fast pace environment.  The incumbent will serve as a reader assistant for one or more blind or visually-impaired employees. Duties include reading a variety of work-related, hand-written/printed materials to the assisted employee, which may include technical, administrative, and program-related materials that involve diverse specialized terminology such as federal legislation and regulations. When not required to perform reader assistant duties, the incumbent may be assigned to provide clerical assistance to units, as needed. Provide exceptional customer service in a fast pace environment. The ability to effectively handle day-to-day work challenges effectively and adjusts to multiple demands, ambiguity, and rapid change to achieve results.

Jamaica Social Security Field Office
155-10 Jamaica Avenue
Jamaica, NY 11432

Contact Information
Adalisa Drakes