Assistant Director of the Student Success Center

The Assistant Director is an essential member of the SSC team. The SSC provides advising and academic support to undergraduate students to foster student success, retention, and graduation.  In addition, this position will be responsible for the coordination of New Student Orientation and administration of the Starfish student success/retention software system. Duties include:

New Student Orientation

  • Chair the college’s Orientation Committee; oversight of Orientation budget
  • Planning, implementation, and assessment of all new student onboarding and orientation programming for both the Potsdam and Watertown Extension campuses
  • Recruiting, hiring, training, and supervision of student Orientation Leader staff and faculty/staff Orientation Advisors
  • Advising incoming first-time and transfer students

Application Administrator for Starfish

  • Member of Starfish Advisory Committee
  • Administer the Starfish software platform; principal application administrator for campus-specific set-up and functionality
  • Liaison between EAB (vendor), campus IT, and functional support team
  • Train students, faculty, and staff on the use of the platform
  • Coordinate all student success and retention-related reporting using the platform and campus-wide early alert Progress Survey functionality in Starfish
  • Ongoing technical support and assistance for campus users

Student Success Center Shared Responsibilities

  • Academic advisor to Exploratory students
  • Programming and 1-1 academic and study skill development assistance
  • Goal-setting, GPA calculations, degree audits, and academic recovery support
  • Participation in Open House, Decision Day, and other recruiting efforts

Required Qualifications:

Bachelors degree. Experience as an academic advisor and providing academic support to undergraduate students.

We are seeking candidates who possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues and who have demonstrated a commitment to creating, fostering and sustaining an inclusive environment.

Preferred: Master’s Degree in Higher Education or related field.  Familiarity with Starfish or other retention software systems, Banner, and MS Office (including Teams and Outlook). Experience in new student orientation, student staff supervision, working collaboratively with faculty, and presentation/training skills.

We are seeking candidates who have engaged in professional development activities to enhance knowledge of diversity, equity and inclusion and have worked collaboratively across various departments in fostering success of underrepresented groups and a supportive and inclusive environment for all.

Interested candidates should submit a resume, a cover letter addressing the specific responsibilities of the position, and contacts information for 3 professional references using the online application system: