Send a resume and cover letter to Pavel Madray, Director of Strategy and Staff Development at pmadray@rbscc.org

Position: Intake Specialist – SEPS Program

Employment Type: Full time – 35 hours per week

Salary: $36,000 to $40,000, annually

Job Summary:

The Special Exit and Prevention Supplement (SEPS) program assists eligible individual adults and adult families (families without children) at risk of entry to shelter and those already in shelter to secure permanent housing. The Intake Specialist is the primary point of contact for the program. This position requires a high level of professionalism in appearance, demeanor and in interacting with perspective clients, service providers, funding agencies, and community stakeholders. He/she coordinates the intake process, reviews eligibility documentation, schedules appointments, makes referrals, and determines the services to be rendered based on an evaluation of each case.

Duties and Responsibilities:

• Screens and assesses individuals for program eligibility and determines the appropriate next steps for all individuals seeking assistance
• Triage and present cases to appropriate inner agency department or community resource
• Interfaces with staff, supervisors and program directors to ensure that available agency wide resources are up to date and available to all potential clients
• Receives callers and in person visitors, answer their questions, takes messages, provides them information/referrals and/or schedule them for an intake appointment and directs them to other staff or agency services as appropriate
• Reviews eligibility documentation to ensure compliance with contractual guidelines
• Schedules new client intakes and sends follow-up and reminder messages via text, voice calls, email and paper mail
• Ensures that all client resources are available in the intake area
• Performs periodic outreach activities to publicize the availability of services
• Ensures the intake area is well-maintained and safe
• Performs data entry, filing, copying and faxing of documents
• Ensures staff and clients sign daily logs
• Assists in preparing letters and documents for community based outreach activities
• Other duties as assigned by the supervisor or program director

Qualifications:

• Bachelor’s degree required
• Bilingual English/Spanish required
• Knowledge of the NYC public benefits system, HRA and DHS
• Experience working in non-profit organizations and commitment to social justice
• Excellent communication skills and ability to advocate
• Ability to work independently and collaborate with a team.
• Entrepreneurial spirit, ability to problem solve and build relationships