Agency Description: The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers, and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees.
JOB DESCRIPTION:
SBS’ Division of Business Services (DBS) offers a variety of legal services to small businesses facing the challenge of navigating a complex legal environment with limited knowledge and resources. The Program Manager for Legal Services will manage and support the provision of these services across the city. This exciting opportunity will entail strategic thinking and attentive implementation for a person with an interest in law, government, small business, and/or economic development. The position will report to the Senior Program Manager of Education and Legal Services. Specific responsibilities will include, but are not limited to the following:
Launch programming to support small businesses facing lease-related challenges; this includes identifying and connecting qualified small businesses to the Agency’s commercial lease-related services
Manage day-to-day operations for legal programming in collaboration with the Center Operations team; this includes quality assurance, monthly reporting, budget management, and streamlined intake, and other duties
Develop and uphold program policies and procedures which support effective, measurable service delivery; this includes maintenance of the NYC Business Solutions’ Standard Operating Procedures
Assist with setting goals and strategy for providers of SBS’ legal services
Evaluate the quality and impact of legal services on customers and identify opportunities for improvement
Help develop strategic partnerships that further the division’s mission of supporting small businesses address common legal challenges
Support business education programming and NYC Business Solutions service provision generally
Collaborate with colleagues to implement system-wide improvements and initiatives
PREFERRED SKILLS: The ideal candidate will have demonstrated success managing citywide systems. Preferred skills also include:
Experience in the legal field and/or a background in working with small businesses
Strong overall program and/or project management skills, including budget and timeline management, paired with a keen attention to detail
Outstanding analytical, presentation, writing, and communication skills
Organized, resourceful, and results-oriented; enterprising with an ability to pro-actively solve problems
Strong team-player who enjoys consensus building with a variety of internal and external stakeholders
Ability to handle multiple competing tasks and prioritize effectively
Interest or experience in public policy, business, economic development, or City government a plus
QUALIFICATIONS:
1. A baccalaureate degree from an accredited college and 2 years of full-time paid experience acquired within the last fifteen years in an area related to the duties described above
2. Strong command of MS Office, including Excel, PowerPoint, and Word How to Apply: To apply, please email your resume and cover letter including the following subject line: Program Manager, Legal Services to: careers@sbs.nyc.gov. Salary: $50,000-$60,000 The Department of Small Business Services and the City of New York is an equal opportunity employer. Auxiliary aids and services are available upon request to individuals with disabilities. Salary is commensurate with experience
NYC RESIDENCY IS REQUIRED WITHIN 90 DAYS OF APPOINTMENT NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
If you do not have access to email, mail your cover letter & resume to: NYC Department of Small Business Services Human Resources Unit 110 William Street New York, New York 10038
