Position: Membership Network Manager

Location: Albany, Statewide

Full-time: 35 hours per week

At the New York Association of Training and Employment Professionals (NYATEP) we believe the key to economic development is skilled workers. As New York’s leading membership association for economic development, education and training, and employment providers, we provide leadership, vision and advocacy for a thriving workforce in New York State. Our focus is ensuring that every New Yorker and employer has access to the skills they need to work in and support a robust statewide economy. We achieve this by giving our members “voice” through advocacy, increasing system-wide “knowledge” of workforce best practices, and supporting “progress” through piloting innovative initiatives or tackling seemingly intractable policy issues.

Our dedicated NYATEP members represent every region of New York, and include all 33 Workforce Boards (which represent more than 500 employers), Career Centers, youth development programs, unions, the K-12 education system, colleges and universities, not-for-profit organizations and education and training providers. Learn more about NYATEP at www.nyatep.org.

The Membership Network Manager will be responsible for communicating and engaging with our current and future members. The Membership Network Manager will be responsible for developing and implementing retention and engagement strategies for existing members, for recruitment and cultivation of new members, as well as ensuring members are utilizing their benefits packages. The Membership Network Manager will work closely with the Operations Manager to keep membership dues up-to-date. The Membership Manager will be expected to meet membership revenue targets.

SPECIFIC RESPONSIBILITIES:

• Outreach and engagement of existing members to solicit their feedback and ensure they are maximizing their member benefits
• Coordinate with the Operations Manager to ensure members are up-to-date on dues, and maintain current contact information
• Engage members to ensure we are meeting their needs, increasing engagement and retention
• Create targeted lists to solicit new memberships and membership referral benefits
• Create and deliver onboarding training and welcome collateral for new members
• Act as the principal liaison between members, and oversee the online membership database
• Assist with communications including promotional collateral and Member Surveys.
• Attend events and conferences (which may include early mornings, evenings, and occasional weekends)

KEY REQUIRED SKILLS AND COMPETENCIES

• 3-5 years of relevant experience working in case management and/or customer service.
• Must have excellent phone edicate and be comfortable cold calling.
• Excellent in person and virtual communication skills with the ability to handle negotiations.
• Excellent writing skills and computer skills with an emphasis on MS Office Suite and Google Suite
• Adept at navigating a fast-paced, entrepreneurial environment, and an ability to manage complexity and moving parts with ease.
• Ability to engage current or re-engage past and or future members
• Working knowledge of graphic design/marketing is preferable, but not required.
• Ability to simultaneously manage multiple projects and meet deadlines.
• Ability to work independently as well as cohesively with staff.
• Specific attributes of this position include highly organized; ability to read situations and people and respond with high degrees of emotional intelligence; flexibility and high level of initiative; can work in person or virtually

Educational Requirements: A strong work history in customer service and/or case management is the primary requirement.

This position will be a full time, salaried position (35 hours a week 8:00AM – 4:00PM or 9:00AM – 5:00PM). We have a flexible work environment, with the option to flex your schedule and work from home. (Currently all staff is working remotely due to COVID-19). You may live anywhere in New York State. Travel for the fall and spring conference will be required when in-person events resume.

Additional Information about NYATEP:

We support the workforce community through advocacy, policy research and analysis, professional development, and technical assistance. For more information visit www.nyatep.org

To meet our membership’s needs we strive to provide high quality customer service to our members, and our network of partners and collaborators. To that end, staff are expected to embody the  following attributes:

– Responsive: To member needs, as well as internal and external stakeholders (48 hours).

– Passionate: About workforce issues and member concerns. Staff is expected to take the initiative to

learn and understand the key federal and state issues, and applicable laws.

– Collaborative: Both striving to work effectively and collaboratively, internally and externally.

– Strategic: Conscientious of the limited staff resources, and continuously looking for ways to improve services or service delivery.

– Resourceful: Focused on continuous learning (i.e. knowing the issues before our members) and striving to access knowledge and resources to improve internal practices and services to members.

NYATEP affirms that it shall ensure equal employment for all qualified individuals without consideration of their age, sex, race, creed, color, national origin, marital status, sexual orientation, political affiliation, or belief. The scope of equal opportunities shall also include the non-discrimination of physically or mentally handicapped individuals.

It is furthermore affirmed that the concept and philosophy of equal opportunities shall also be provided for, but not restricted to, all components of employment, recruitment, selection, assignment, compensation, benefits, promotion, and training.

To apply: please email your Cover Letter and Resume to Molly Tocin at mtocin@nyatep.org  no later than March 11, 2022