Report Release: Results from the Human Services Workforce Study (10/11)

Thu, October 11, 2018
8:30 AM – 10:30 AM EDT
Silberman School of Social Work at Hunter College, 2180 3rd Ave, New York, NY 10035


The results are in! Join us on October 11, 2018 for the community roll-out of the Human Service Workforce Study, sponsored by the Human Services Council, Silberman School of Social Work, and the Touro College Graduate School of Social Work.

The Report, Business as Usual? A Wake-Up Call for The Human Services, reflects the experience of nearly 3,000 frontline NYC human services workers who assess how business principles and practices in their agencies affect service delivery and the values and mission of the social work profession. The important findings of this hot-off-the press study of NYC human services workplaces will be presented by the authors:

  • Mimi Abramovitz, DSW, Bertha Capen Reynolds Professor of Social Policy, Silberman School of Social Work, Hunter College, CUNY
  • Jennifer Zelnick, Sc.D, Professor of Social Work, Touro College Graduate School of Social Work

Three panelists will present their doctoral research–case studies based on their practice in child welfare, domestic violence, and substance abuse agencies. Their reports highlight how Abramovitz and Zelnick’s findings play out in specific human service settings.


  • Jocelyn Lewiskin PhD, MSW LCSW, Psychotherapist in Private Practice, Former: Program Manager HIV and Substance Abuse Clinician, Center for Comprehensive Health Practice; PhD (2018) Social Welfare Doctoral Program, The Graduate Center, City University of New York
  • Deborah Mullin PhD, MS, LMSW, Adjunct Assistant Professor, Silberman School of Social Work. Hunter College, Former Director of Family Services at Community Training and Education (antipoverty organization) , Former Director of Non-Residential Services at Hope’s Door (DV agency); PhD (2017) PhD in Social Work. Graduate School of Social Services Fordham University
  • Rita Sanchez-Torres, PhD, MALS MPhil, Program Director Prevention Program, Good Shepherd Services; PhD (2018) Social Welfare Doctoral Program, The Graduate Center City University of New York

Click here to view all presenters’ bios.

Be part of a dialogue with your colleagues to explore the impact of these findings for your agencies, professional practice, and clients and consider fresh approaches to improving service delivery.

Photo by Anthony Quintano via flickr (CC-BY)